Missing or Lost Packages
To Our Valued Hargraves Online Healthcare Customers,
During these events, the employees at the United States Postal Service (USPS), are under an unprecedented amount of pressure and stress. With this sharp increase in deliveries has come an increase in reports of lost or missing packages.
- We ask that if your order has not been received with in 8 days of placing your order to please contact USPS directly. They will be able to direct you on what the next steps are. Our Team @ Hargravesotc.com will not be able assist you in refunds, as any Expedited or Priority shipping is refunded directly from USPS.
From this page you can track your order, submit a Help Request Form and submit a Missing Mail Search Request.
- Orders with tracking numbers that start with 9400 are standard shipping. If the tracking number shows in transit or confirmed after 2-3 weeks, we will re-send the product. This is on a case by case by basis, and every situation is different.
- Orders with tracking numbers that start with 9405 are priority (expedited shipping) and comes with up to $50 of insurance, so you can file a claim with USPS immediately, but not later than 60 days from the date of mailing.
- We appreciate your businesses and continued patience during this time. Please stay safe and healthy!
Hargraves Online Healthcare