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Return & Refund Policy

Return & Refund Policy 

We will gladly accept returns providing that the products are returned in their original packaging, unopened and in salable condition within 14 days from the date of the invoice.

We cannot accept returns if the item has been opened or has been used unless it is damaged or defective.

  • The customer is responsible for return shipping charges when the return is voluntary meaning that the customer has changed their mind or Hargraves Online Healthcare has provided you with an incorrect or defective item. Otherwise, we will provide a free return shipping label to the customer or issue a refund for the product that is defective or damaged (shipping charges will not be credited)
  • There is a 15% restocking fee for voluntarily returned items, as well as any package that is refused or undeliverable due to insufficient address. A refund less shipping charges applies as well

  • Shipping charges are non-refundable

    We reserve the right to refuse refunds on personal use products for any reason. Special orders (in excess of $500.00) are subject to a 50% restocking fee.

    Your refund will be issued within 30 days of your return being received—we will also confirm the refund by email.

    For any product that is damaged or defective, please email us the following information

    • Your Order Number (located the top right corner of the packing slip)
    • The Damaged or Defective Product (a picture of the damaged product)
    • Your Preference for Refund or Replacement

    If Customer Receives the Incorrect or a Product is missing from the order

    • The customer must contact Hargraves Online Healthcare within 24 hours of receiving the incorrect product to have the correct product sent to the customer at no charge.

    Any questions regarding our return policy, please email us at: or call our Customer Service Team @ 315-887-5199


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