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Due to increased demand, our processing times may increase. Our staff is working overtime to fulfill all orders in a timely manner.

Return & Refund Policy

Return & Refund Policy

Returns
To be eligible for a return, your item must be returned within 30 days from the day of purchase, it must be unused and in the same condition that you received it and in the original packaging. A 15% restocking fee will apply to returns that are determined to be not at sellers fault.

To complete your return, proof of purchase is required

Please note: * Shipping charges are non refundable

Please do not send your purchase back to the manufacturer, as they will not accept them.

If you are returning a package that is valued over $75, we highly suggest using a shipping service that tracks your packages or purchase shipping insurance. We can't guarantee that we will receive your returned item.

If Customer Receives the Incorrect Product

In the instance that the incorrect product is sent to the customer, we try to avoid this but it does happen on occasion. The customer must contact Hargraves Online Healthcare within 24 hours of receiving the incorrect product to either have the correct product sent to the customer at no charge or to have a full refund issued.

Hargraves Online Healthcare may ask the customer to send the incorrect product back to Hargraves, if this is requested our Customer Service team will send the customer a self addressed stamped envelope so they can ship the product back to our facility.

Address Corrections

Any package that is refused or undeliverable due to insufficient address or incorrect address is also subject to a refund less shipping charges and a 15% restocking fee.

Note: Fee will be the actual cost of shipping of $7.99 and up

* If the incorrect address is input and we are not notified before the shipment goes out we hold no responsibility for replacing the item(s) or issuing a refund.

Non-returnable items:
- Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable)
This will be on a case to case basis at the discretion of our Product Specialist Division.

Refund

We will gladly accept returns providing that products are returned in their original packaging, in salable condition within 30 days from the date of purchase. 

* Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We cannot accept returns where the item has been opened or used, unless it is damaged or defective.  

We also reserve the right to refuse refunds on personal use products for any reason.

" Special Orders" which are orders (in excess of $200.00) are subject to a 50% restocking fee.

Cancellation fees prior to all shipments (including special orders) are subject to restocking fee.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if the refund is approved 

Late or missing refunds (if applicable)
If you haven’t received a refund yet

1) Check your bank account 
2) Contact your credit card company, it may take some time before your refund is officially posted.
3) Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all 3 steps and you still have not received your refund yet, please contact us at info@hargravesotc.com

Sale items
Unfortunately sale items cannot be refunded

Exchanges (if applicable)

Please contact our Customer Service Specialists at 315-887-5199 or email us at info@hargravesotc.com