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Return & Refund Policy

Return & Refund Policy 

We will gladly accept returns providing that the products are returned in their original packaging, unopened and in salable condition within 14 days from the date of the invoice. We cannot accept returns where the item has been opened or used unless it is damaged or defective.

Cancellation fees prior to shipment are subject to a restocking fee, this applies to special orders as well. 

  • We provide free return shipping if we have provided you with an incorrect, damaged or defective item. Otherwise, a return shipping fee will apply (in addition a refund of only the product price not including the initial shipping charge will be credited)
  • There are 15% restocking fee for voluntarily returned items, as well as any package that is refused or undeliverable due to insufficient address. A refund less shipping charges applies as well
  • We do not refund shipping charges

We reserve the right to refuse refunds on personal use products for any reason. Special orders (in excess of $500.00) are subject to a 50% restocking fee.

Your refund will be issued within 14 days of your return being received—we will also confirm the refund by email.

For any product that is damaged or defective, please email us the following information

  • Your Order Number (located the top right corner of the packing slip)
  • The Damaged or Defective Product (a picture of the damaged product, if feasible)
  • Your Preference for Refund or Replacement

If Customer Receives the Incorrect Product

In the instance that the incorrect product is sent to the customer, we try to avoid this but it does happen on occasion.

  • The customer must contact Hargraves Online Healthcare within 24 hours of receiving the incorrect product to have the correct product sent to the customer at no charge

Any questions regarding our return policy, please email us at: or call our Customer Service Team @ 315-887-5199



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