Return & Refund Policy

Return & Refund Policy 

Returns will be accepted within 5 days of your package being delivered providing that the products are returned in their original packaging, unopened, unused and in salable condition. A refund will be issued within 30 days from the date we receive the returned package back.

If the package is received opened, used or not in the original packaging, the refund will NOT be issued.

*We cannot accept returns if the item has been opened or has been used. 

*We cannot accept returns nor are there refunds given on any emergency contraceptives* (per the agreement you agreed to at checkout)

*Hargravesotc.com reserves the right to refuse refunds on personal use products for ANY reason*

  • The customer is responsible for return shipping charges when the return is voluntary; meaning that the customer has changed their mind or has provided us with an incorrect address, refuses delivery or simply changes their mind.
  • There is a 15% restocking fee for voluntarily returned items, as well as any package that is refused or undeliverable due to insufficient address. A refund less shipping charges applies as well.
  • Route shipping protection is not refunded
  • If Hargraves Online Healthcare has provided you with an incorrect or defective item, we will provide the customer with a return shipping label to to send back the product that is defective or damaged.
  • Shipping charges are non-refundable (some exceptions may apply)

    Special orders (in excess of $300.00) if cancelled after the product has been ordered, are subject to a 50% restocking fee.

    Damaged or Defective Products

    For any product that is damaged or defective, you must contact us within 2  days of the date of delivery to be eligible for a refund or replacement product. To receive a refund or replacement please email us the following information

    • Your Order Number (located the top right corner of the packing slip)
    • Pictures of the Damaged or Defective Product 
    • Your Preference for Refund or Replacement

    Incorrect or Missing Product from the order

    • The customer must contact Hargraves Online Healthcare within 48 hours of receiving the incorrect product to have the correct product sent to the customer at no charge.

    Any questions regarding our return policy, please email us at  info@hargravesotc.com 


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