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AS A RESULT OF COVID-19 IMPACTS, USPS PACKAGE DELIVERY TIMES MAY BE EXTENDED

Shipping Policy - New Updates

 Shipping Policy - New Updates

  • Hargraves Online Healthcare reserves the right to switch the shipping method to a more economical option for overweight packages.

Delivery Time for United States and International Orders

* Due to the Covid-19 Global Pandemic, shipping times for USPS will be  extended, standard shipments are expected to take up to 6-14 business days, priority shipments are expected to take 2-7 business days, International orders are expected to take up to 30 days or longer.

* FREE Domestic shipping with orders over $35

We strive at getting your order to you as quickly as possible!

  • We process orders (Monday through Friday, 8:00 a.m. to 3;30 p.m. EST) 
     
  • Orders received by 3:30 p.m. EST will ship the same day. Orders received after 3:30 p.m. EST will ship the next business day. Any orders placed after 3:30 p.m. EST on Friday will ship the following Monday.
  • NO SHIPPING TIMES ARE GUARANTEED DUE TO COVID 19 AND DUE TO HIGH VOLUME AT SORTING FACILITIES & A SHORTAGE OF DRIVERS ACROSS THE COUNTRY
  • Standard Shipping (USPS) - 6-14 Business Days (Not Guaranteed)
    (Non-Refundable)

    If orders are placed after 3:30 pm EST they will be shipped the next business day.
    (Can be delayed due to the effects of Covid-19) 

  •  Priority / Expedited Shipping - 3-7 Business Days (Not Guaranteed)(Non Refundable)
    If orders are placed after 3:30 pm EST they will be shipped the next business day.
    (Not Guaranteed Delivery - can be delayed due to the effects of Covid -19) If shipments do no arrive within the 2-5 day business day timeframe, please contact USPS; all refunds are issued through USPS, see link below https://www.usps.com/help/refunds.htm#pme
  • Fed-Ex 2 Day- 2 Business Days (Not Guaranteed)(Non Refundable)
    (If orders are placed on Thursday or Friday after 3 pm EST packages won't arrive until the following Monday or Tuesday respectively, orders placed after Friday 3 pm EST, or on Saturday or Sunday, will not ship until the NEXT BUSINESS DAY (MONDAY) and could be delayed due to the effects of Covid-19)


  • Fed-Ex Overnight- 1 Business Day (Not Guaranteed)(Non Refundable) (No Saturday or Sunday Delivery) (If orders are placed on Friday before 3pm EST packages won't arrive until the following Monday.
  • International Shipments (Asendia / Globelogistics) (Not Guaranteed) (Non-Refundable)
    Orders must be placed by 3:30 pm to be shipped out the same day (All International deliveries can take up to 30 business days or longer due to the effects of Covid-19)

DOT restrictions on air shipping

The U.S. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping.

Restricted items include:

  • Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover and bunion treatments.
  • Hargraves Online Healthcare is committed to getting your order to you as quickly as possible, but also safely and responsibly, in compliance with DOT rules. That's why we require ground only delivery for orders that contain DOT restricted products.

Address Corrections

  • Any package that is refused or undeliverable due to customer refusing package, customer changing their mind, insufficient address or incorrect address is also subject to a refund less shipping charges

* Note: Fee to be the actual cost of shipping

* If the incorrect address is input and we are not notified before the shipment goes out we hold no responsibility for replacing the item(s) or issuing a refund.

Damaged Products

  • We understand that sometimes our customers receive damaged products due to shipping vendors which include USPS, Fed-Ex, or UPS handling. 
  • Any customer that has chosen priority (expedited) shipping (2-3 business days) and receive packages that are damaged due to mishandling of shipping vendors; customers must file a claim with the shipping vendor they chose to deliver their package.
    ( Hargraves Online Healthcare is not responsible for replacing these items)

Lost or Stolen Items

Fees

  • Hargravesotc.com ships most its products via USPS, however, for certain items we may use FedEx or UPS
  • For orders over $35, shipping is free for United States ONLY. For all other orders in the US that are less than $35, there will be a flat rate fee of $2.99
  • International orders will be calculated at the time of checkout

Split Shipments

  • On occasion if orders are large or heavy, we may ship them in multiple shipments.

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