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Shipping Policy

Shipping Policy

Delivery Time for United States and Canada Orders

We strive at getting your order to you as quickly as possible. We process orders (Monday through Friday, 8:00 a.m. to 3 p.m., EST). Orders received by 3 p.m. EST will ship the same day. Orders received after 3 p.m. EST will ship the next business day.

On occasion we may have to ship your order the next day due to inventory reasons. Any orders placed after 3 p.m. EST on Friday will ship the following Monday. Overnight orders placed after 3 p.m. EST will ship the following business day except Friday. 

Standard Shipping- 2-6 Business Days

Priority / Expedited Shipping- 1-3 Business Days

FED-EX Overnight- 1 Business Day

* FREE Domestic shipping with orders over $35

DOT restrictions on air shipping

The U.S. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping.

Restricted items include:

Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover and bunion treatments.

Hargravesotc.com is committed to getting your order to you as quickly as possible, but also safely and responsibly, in compliance with DOT rules. That's why we require ground only delivery for orders that contain DOT restricted products.

Address Corrections

Any package that is refused or deliverable due to insufficient address or incorrect address is also subject to a refund less shipping. 

Note: Fee to be the actual cost of shipping

* If the incorrect address is input and we are not notified before the shipment goes out we hold no responsibility for replacing the item(s) or issuing a refund.

Errors

Great care is taken when packing your order, but on rare occasions errors may occur. If there is an error with any part of your shipment, please contact our Customer Service Team @ 315-887-5199 within 5 business days of receiving your order

Damaged Products

We understand that sometimes our customers receive damaged products due to USPS, Fed-Ex, or UPS handling. As long as the customer notifies Hargraves Online Healthcare within 24 Hours of receiving the damaged product we will access on a case by case claim and act accordingly to correct the issue. After 24 hours please contact our damaged claims department at 1-315-887-5199 for further assistance. Please have the following information available

  • Your Order Number 
  • The Damaged or Defective Item
  • Email a picture of the Damaged or Defective item to Info@hargravesotc.com

Lost or Stolen Items

Once a package is shipped from our facility we waive the right of responsibility for any package that is lost en route to our customers or is stolen from the customers mailbox. 

While protocol for refunding damaged packages is clear, the process for lost or stolen mail is not...If your package was shipped Priority or Expedited and delivered by USPS, but it’s missing, you’ll need to file a claim with USPS.

Follow these 3 steps to be prepared for USPS Customer Service

  • Have the tracking number ready
  • Be ready to show proof of insurance
  • Find proof of the value of the item, if possible

* In order for a refund to be determined we will need the Tracking Number for your claim you filed with USPS

Fees

Hargravesotc.com ships most its products via USPS, however, for certain items we may use FedEx. For orders over $35, shipping is free for United States only. For all other orders less than $35, there will be a flat rate fee of $2.99. 

Split Shipments

On occasion if orders are large or heavy, we may ship them in multiple shipments.

Substitutions

Hargraves Online Healthcare reserves that right to make substitutions in size of product availability. Whatever size are substituted, it will only be done so that the result is a savings to the customer.