Shipping Policy
Shipping Policy
FREE Domestic shipping with orders over $50
We strive at getting your order to you as quickly as possible!
We process orders (Monday through Friday 8:00 a.m. to 3:30 p.m. EST)
Fees
- Hargravesotc.com ships most its products via USPS, however, for certain items we may use FedEx or UPS
- For orders over $50, shipping is free for customers residing in the Continental United States. For all other orders in the US that are less than $50, there will be a flat rate fee of $2.99
- As of 12/1/2024 we will no longer be accepting International orders
Hargraves Online Healthcare reserves the right to switch the shipping method to a more economical option.
Incorrect Address or Corrections
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Shipping charges will NOT be refunded if any of these circumstances apply; Any package that is refused or undeliverable due to customer refusing package, customer changing their mind, insufficient address or incorrect address
- If the incorrect address is input and we are not notified before the shipment goes out Hargravesotc.com holds no responsibility for replacing the item(s) or issuing a refund.
Damaged Products
- We understand that sometimes our customers receive damaged products due to shipping vendors which include USPS, Fed-Ex, UPS & Asendia (International shipping)
- Any customer that has received package(s) that are damaged in transit due to mishandling of shipping vendors; customers must file a claim with the shipping vendor they chose to deliver their package.
(Hargraves Online Healthcare is not liable for replacing these items)
Delivery Time for United States
- High shipping volumes & shipping times for USPS will vary. Standard shipments are expected to take up to 4-12 business days or longer, priority shipments are expected to take 2-5 business days or longer, and are NOT GUARANTEED.
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Orders with tracking info stating "In Transit, Arriving Late" by USPS is still scheduled to arrive but is delayed due to high shipping volumes. If your package states this we ask that you allow extra time for your package to arrive.
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Orders received by 2:30 p.m. EST will ship the same day. Orders received after 2:30 p.m. EST will ship the next business day. Any orders placed after 2:30 p.m. EST on Friday will ship the following business day.
SHIPPING TIMES ARE NOT GUARANTEED
Standard Shipping (USPS) - 4-12 Business Days or longer over the holiday season (Not Guaranteed) (Non-Refundable)
- If orders are placed after 2:30 pm EST they will be shipped the next business day
Priority / Expedited Shipping through USPS- 2-5 Business Days
(Not Guaranteed)(Non Refundable) - During the holiday's expect shipments to be delayed.
- If orders are placed after 2:30 pm EST they will be shipped the next business day.
- If shipments do not arrive within the 2-5 business day's (in the US) please contact USPS; all refunds are issued through USPS. https://www.usps.com/help/refunds.htm#pme
Fed-Ex 2 Day- (2 Business Days) (Not Guaranteed)(Non Refundable)
- Orders that are placed Monday-Wednesday before 3:00pm EST will ship the same day and should receive your order in 2 business days.
- Orders that are placed on a Thursday (during our business hours) will ship the same day, however will not be delivered until the following Tuesday.
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Orders placed after 3:00 pm Friday's EST, or on Saturday or Sunday, will not ship until the NEXT BUSINESS DAY.
Fed-Ex Overnight- (1 Business Day)(No Saturday or Sunday Delivery)
- If orders are placed on Friday before 3:00 pm EST packages will not arrive until the following Tuesday. Any order placed after 3:00 pm EST on Friday, Saturday or Sunday will not ship until the following business day.
(Not Guaranteed)(Non Refundable)
Large Quantity Orders
- Hargraves Online Healthcare is not a warehouse distributor. If you would like to place large quantity orders of 100 or more please email us at info@hargravesotc.com we will do our best to give the best price possible. However, our free shipping policy does not apply to these large quantity orders. Shipping charges will apply and is recommended to add Route Shipping Protection.
Split Shipments
- On occasion if orders are large or heavy, we may ship them in multiple shipments.
Lost or Stolen Items
DOT Restrictions on Air Shipments
- The U.S. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping.
Restricted items include:
- Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover and bunion treatments.
- Hargraves Online Healthcare is committed to getting your order to you as quickly as possible, but also safely and responsibly, in compliance with DOT rules. That's why we require ground only delivery for orders that contain DOT restricted products.
