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Shipping Policy - New Updates

Shipping Policy - New Updates

Delivery Time for United States and International Orders

* Due to the Covid-19 Global Pandemic, shipping times for USPS will be  extended, shipments are expected to take up to 8-14 business days. International orders are expected to take up to 30-60 days or longer.

* FREE Domestic shipping with orders over $35

We strive at getting your order to you as quickly as possible.

  • We process orders (Monday through Friday, 8:00 a.m. to 3 p.m. EST) 
  • Orders received by 3 p.m. EST will ship the same day. Orders received after 3 p.m. EST will ship the next business day. Any orders placed after 3 p.m. EST on Friday will ship the following Monday.
Overnight orders placed after 3 p.m. EST will ship the following business day except Friday. 
  • Standard Shipping (USPS) - 2-6 Business Days (could take up to 8-12 business days or longer due to Covid-19) 

  •  Priority / Expedited Shipping- 2-3 Business Days (Not Guaranteed Delivery & can be delayed due to Covid 19)

  • Fed-Ex Overnight- 1 Business Day (If orders are placed on the weekend, packages will not go out until the next business day and can be delayed due to Covid-19)

  • Asendia / Globelogistics - All International Deliveries can take 30-60 business days

DOT restrictions on air shipping

The U.S. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping.

Restricted items include:

  • Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover and bunion treatments.
  • Hargraves Online Healthcare is committed to getting your order to you as quickly as possible, but also safely and responsibly, in compliance with DOT rules. That's why we require ground only delivery for orders that contain DOT restricted products.

Address Corrections

  • Any package that is refused or undeliverable due to customer refusing package, customer changing their mind, insufficient address or incorrect address is also subject to a refund less shipping charges

* Note: Fee to be the actual cost of shipping

* If the incorrect address is input and we are not notified before the shipment goes out we hold no responsibility for replacing the item(s) or issuing a refund.

Damaged Products

  • We understand that sometimes our customers receive damaged products due to USPS, Fed-Ex, or UPS handling. 

Lost or Stolen Items


  • ships most its products via USPS, however, for certain items we may use FedEx or UPS
  • For orders over $35, shipping is free for United States ONLY. For all other orders in the US that are less than $35, there will be a flat rate fee of $2.99
  • International orders will be calculated at the time of checkout

Split Shipments

  • On occasion if orders are large or heavy, we may ship them in multiple shipments.

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