Personal Information we Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following Technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies go to https://www.allaboutcookies.org/
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
How do we use your Personal Information?
We collect personal information in different ways, for different reasons. General info (e.g. name, address, e-mail, phone number) and billing info (such as credit card information) are collected for the purpose of order fulfillment and if need be, follow up to ensure a satisfactory customer experience.
The site uses the information collected to bill you for, and deliver ordered products in the amount of time expected by the customer, per our shipping terms. We will also use the information we collect to contact you in the event there is an issue with your order, or if you request information or support from us. Non-personally-identifying information is used to track a product's sales frequency.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may unsubscribe from these communications at any time by following the instruction contained within each of the communications you receive.
We use other third parties, notably as a payment gateway company to bill you for goods and services, Constant Contact as an email service provider to send out emails on our behalf, and a hosting company to provide you with our community forums. We use Live Chat to assist you if you have questions while using our site or regarding your order. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us. When you sign up for our services, we will share your personally identifiable information as necessary for the third party to provide that service.
Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information @ https://www.shopify.com/legal/privacy
We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information @ https://policies.google.com/privacy
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
The security of your personally identifiable information is very important to us. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). However, No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you would like more information on what SSL is go to https://www.ssl.com/faqs/faq-what-is-ssl/
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/
Our Web site includes Review Widgets from Trustpilot & Google! These Features may collect your IP address.
For additional Information on Google reviews go to https://support.google.com/business/answer/3474122?hl=en
We post customer reviews on our web site @ https://hargravesotc.com/ which may contain personally identifiable information. When a customer chooses to post a review of a product, we may ask for their information such as name and email address. If you would like to request to have your product review removed from our site you may do so my contacting us at firstname.lastname@example.org
Social Media Widgets
For more Privacy information on Facebook please go to
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
Hargraves Online Healthcare
Privacy Compliance Officer
570 South 4th St
Fulton New York US 13069