Accessibility Statement

Accessibility Statement

Last Updated: February 12, 2026

Our Commitment to Accessibility

Hargraves Online Healthcare is committed to ensuring digital accessibility for people with disabilities. We believe that everyone deserves equal access to health information and over-the-counter products, regardless of their abilities.

We follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and use Accessible Rich Internet Applications (ARIA) specifications. We work with accessibility consultants to ensure we provide equal access to all our users.

Measures to Support Accessibility

Hargraves Online Healthcare takes the following measures to ensure accessibility:

  • Engaged professional accessibility consultants to guide our compliance efforts
  • Include accessibility as a core requirement in our website design and development
  • Conduct regular accessibility audits and testing using multiple evaluation methods
  • Implement ongoing monitoring to maintain compliance standards
  • Test with assistive technologies including screen readers
  • Provide accessibility training for our staff
  • Include people with disabilities in our user testing

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

HargravesOTC.com is designed to conform to WCAG 2.1 Level AA. We conduct regular testing and monitoring to maintain this standard across all pages of our website.

Technical Specifications

Accessibility of HargravesOTC.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML5
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Accessibility Features

Our website includes the following accessibility features:

  • Semantic HTML structure with proper headings and landmarks
  • Full keyboard navigation support
  • Screen reader compatibility (tested with JAWS, NVDA, and VoiceOver)
  • Sufficient color contrast ratios meeting WCAG AA standards
  • Alternative text for all meaningful images
  • Properly labeled form fields with clear error messages
  • Skip navigation links
  • Responsive design that works across devices and screen sizes
  • Clear focus indicators for keyboard navigation
  • Accessible PDF documents where applicable

Limitations and Alternatives

Despite our best efforts to ensure accessibility of HargravesOTC.com, there may be some limitations. If you encounter any accessibility barriers, please contact us immediately so we can work with you to provide the information or service you need through an alternative method.

Third-party content: Some content on our website may come from third-party sources. While we work to ensure all content meets accessibility standards, we cannot always control the accessibility of third-party content. We actively monitor and address accessibility issues in third-party integrations.

Assessment Methods

Hargraves Online Healthcare has assessed the accessibility of this website through:

  • Professional accessibility consulting and auditing
  • Automated testing using industry-standard evaluation tools
  • Manual testing by accessibility experts
  • Ongoing compliance monitoring
  • User testing with assistive technologies

Feedback and Contact Information

We welcome your feedback on the accessibility of HargravesOTC.com. Please let us know if you encounter accessibility barriers:

Email: info@hargravesotc.com

Phone: (315) 887-5199

We aim to respond to accessibility feedback within 2 business days. When contacting us about an accessibility issue, please include:

  • The web page URL where you encountered the issue
  • A description of the problem
  • The assistive technology you were using (if applicable)
  • Your preferred method of receiving a response

Accessibility Tips and Tools

How to Zoom Your Screen

Some people like to zoom into the screen or web browser to see things better. Here are a few ways to do it depending on your setup:

  • On Windows, press the Windows key and plus sign (+) at the same time to zoom in. You can also use the "Magnifier" application under "Accessories"
  • On Mac, go to "System Preferences", open "Universal Access" and select the "Seeing" tab. Check the box under "Zoom" to "On"
  • On your Apple device, tap "Settings", then "General", then "Accessibility". Tap the "Zoom" button and toggle it "On"
  • In most web browsers, use "Ctrl" ("Cmd" on Mac) plus the plus (+) or minus (-) keys to zoom in and out

How to Change Colors or Fonts

Some people like to change colors or fonts to see words more clearly. Most major web browsers have options to do this:

  • In Microsoft Edge, go to "Settings", then "Appearance", then customize fonts and colors
  • In Mozilla Firefox, choose "Options", then "Content", then "Fonts & Colors"
  • In Safari, select "Preferences", "Appearance" tab, and then the "Select" button next to the font fields
  • In Chrome, go to "Settings", then "Appearance", and customize fonts or set default "Page zoom"

Screen Readers

Screen readers are text-to-speech software that allow people to read and interact with content in different ways. Free options include:

  • NVDA for Windows
  • VoiceOver for Mac and iOS (built-in)
  • TalkBack for Android (built-in)

HargravesOTC.com has been designed and tested to work with these screen readers.

Mobile Accessibility

To enable accessibility features on mobile devices:

iOS: Go to "Settings", then "Accessibility" to access VoiceOver, Zoom, Display Accommodations, and other features.

Android: Go to "Settings", then "Accessibility" to access TalkBack, magnification, and display adjustments.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you have the right to file a formal complaint. We are committed to working with you to resolve any accessibility issues.

Ongoing Improvement

Accessibility is an ongoing commitment. We maintain regular monitoring and review practices to:

  • Identify and fix accessibility issues promptly
  • Incorporate user feedback into improvements
  • Stay current with evolving accessibility standards
  • Ensure our content remains accessible as we add new features
  • Work with accessibility professionals to maintain compliance

This statement was created on February 12, 2026, and reflects our current accessibility practices and commitment.

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